Kaufman Rossin Rated One of Best Firms for Client Service
A new survey shows the firm’s Net Promoter® Score (NPS), a measure of client satisfaction, is nearly 4X higher than the accounting industry average.
Kaufman Rossin, one of the top 100 CPA and advisory firms in the U.S., announced today it has won the 2021 Best of Accounting® Award for superior client service, a recognition based on ratings provided by firm clients in a recent survey.
Nearly 92% of firm clients rated Kaufman Rossin’s service a 9 or 10 out of 10, significantly higher than the industry’s average of 43% in 2020. The firm received a Net Promoter® Score (NPS) of 89.7%, nearly four times the industry average of 23%.
More than 1,000 clients participated in the firm’s client satisfaction survey, which was administered by ClearlyRated, a leading provider of client satisfaction surveys and service quality research, using the Net Promoter® Score survey methodology.
“Through this survey, we wanted to gain a deeper understanding of how our clients perceive our service quality and their overall satisfaction with the firm,” said Kaufman Rossin CEO Blain Heckaman. “We’re thrilled to learn that not only are our clients very happy with our firm, but also that our client satisfaction rates among the highest in the industry. This award is a testament to our employees and their dedication to providing the best possible client service.”
ClearlyRated recognizes professional service firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. Its Best of Accounting ® Award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality service to their clients.
Blain Heckaman, CPA, is a Chief Executive Officer at Kaufman Rossin, one of the Top 100 CPA and advisory firms in the U.S.