Consumer Financial Services Compliance
Are you keeping up to date with new developments and rising expectations in consumer financial services?
The face of consumer financial services regulation has changed dramatically over the past 10 years with the enactment of the Credit CARD Act, the Dodd-Frank Wall Street Reform Act, and the establishment of the U.S. Consumer Financial Protection Bureau (CFPB).
To keep up with today’s fast-paced and ever-changing regulatory environment, financial institutions must develop and maintain an effective consumer compliance program to mitigate risks and meet regulatory expectations. However, many financial institutions lack the resources needed to employ an effective consumer compliance program. That is where we can help. Our highly trained and experienced team has the expertise and experience to help you effectively address consumer compliance requirements.
Some of the many services that we can deliver include:
- Consumer Compliance Risk Assessments, Reviews and Audits
- Assistance with the development and implementation of a consumer compliance management system appropriate to the size, nature and complexity of your business
- Assistance with responses to the CFPB, state and other regulatory examination requests
- Comprehensive GAP Assessment covering each of the seven CFPB modules
- Creation of Policies, Procedures, and Process Maps and Flow Charts
- Documentation of processes, procedures and internal testing
- Assistance with the launch and management of a comprehensive, closed loop, consumer complaint management and reporting system
- Ongoing compliance support
- Testing of the infrastructure, scope and effectiveness of the Compliance Management System
- Issue Remediation, including resolution of issues cited in Internal Audits, regulatory examinations, and enforcement actions
- Compliance training and education
Our Professionals







Ivan Garces, CPA, CFF, CFE, CAMS
Practice Leader, Principal- Chair Risk Advisory Services, Management
Miami
Ivan Garces is a senior advisory principal, Chair of Kaufman Rossin's risk advisory services practice, and serves as a member of the Firm's Management Committee. He brings clients more than 25 years of public accounting experience, and provides governance, risk management, forensic accountin…
Jason Chorlins, CPA, CFE, CAMS, CITP
Practice Leader, Principal, Risk Advisory Services
Miami
Jason Chorlins spearheads forensic and financial service investigative engagements as the banking practice co-leader of Kaufman Rossin’s risk advisory services practice. He advises clients on money laundering, internal corporate investigations, due diligence and regulatory compliance matters to he…
Sarah Fernandez, CIPP/US, CRCM
Director, Risk Advisory Services
Miami
Sarah Fernandez performs consumer regulatory compliance reviews and audits for financial institutions with a focus on risk management. With more than 18 years of experience in the financial services industry, she applies her extensive knowledge of bank operations and consumer protection regulations …
Lianet Cicero, CPA, CAMS
Director, Risk Advisory Services
Miami
Lianet Cicero is a director in Kaufman Rossin's Risk Advisory Services practice. Her expertise assists financial institutions in preparing and responding to regulatory examinations, including compliance with remediation requirements of regulatory enforcement actions and monitoring activitie…
Luis Castillo, CIA
Senior Manager, Risk Advisory Services
Miami
Luis Castillo is a senior manager at Kaufman Rossin in the Risk Advisory Services practice. He provides compliance and risk guidance to clients in the financial services industry.
Luis is an accomplished risk professional with a track record of leading high-functioning teams in the execution of in…
Alexander Smith, CRCM, CFE
Senior Manager, Risk Advisory Services
Miami
Alexander Smith leverages his Certified Regulatory Compliance Manager (CRCM) certification and industry expertise to provide financial institutions with strategic compliance solutions. He also advises clients on internal audit and internal control-related projects, such as business risk assessments …
Victoria Tercilla, CAFP, CFE, CAMS
Senior Manager, Risk Advisory Services
Miami
Victoria Tercilla is a Senior Manager in Kaufman Rossin’s Risk Advisory Services Practice. She has over 7 years of experience serving domestic and international financial institutions.
Victoria’s areas of specialization include BSA/AML and Sanctions Risk Assessments, Customer Risk Rating …







Ivan Garces, CPA, CFF, CFE, CAMS
Practice Leader, Principal- Chair Risk Advisory Services, Management
Miami
Ivan Garces is a senior advisory principal, Chair of Kaufman Rossin's risk advisory services practice, and serves as a member of the Firm's Management Committee. He brings clients more than 25 years of public accounting experience, and provides governance, risk management, forensic accountin…
Jason Chorlins, CPA, CFE, CAMS, CITP
Practice Leader, Principal, Risk Advisory Services
Miami
Jason Chorlins spearheads forensic and financial service investigative engagements as the banking practice co-leader of Kaufman Rossin’s risk advisory services practice. He advises clients on money laundering, internal corporate investigations, due diligence and regulatory compliance matters to he…
Sarah Fernandez, CIPP/US, CRCM
Director, Risk Advisory Services
Miami
Sarah Fernandez performs consumer regulatory compliance reviews and audits for financial institutions with a focus on risk management. With more than 18 years of experience in the financial services industry, she applies her extensive knowledge of bank operations and consumer protection regulations …
Lianet Cicero, CPA, CAMS
Director, Risk Advisory Services
Miami
Lianet Cicero is a director in Kaufman Rossin's Risk Advisory Services practice. Her expertise assists financial institutions in preparing and responding to regulatory examinations, including compliance with remediation requirements of regulatory enforcement actions and monitoring activitie…
Luis Castillo, CIA
Senior Manager, Risk Advisory Services
Miami
Luis Castillo is a senior manager at Kaufman Rossin in the Risk Advisory Services practice. He provides compliance and risk guidance to clients in the financial services industry.
Luis is an accomplished risk professional with a track record of leading high-functioning teams in the execution of in…
Alexander Smith, CRCM, CFE
Senior Manager, Risk Advisory Services
Miami
Alexander Smith leverages his Certified Regulatory Compliance Manager (CRCM) certification and industry expertise to provide financial institutions with strategic compliance solutions. He also advises clients on internal audit and internal control-related projects, such as business risk assessments …
Victoria Tercilla, CAFP, CFE, CAMS
Senior Manager, Risk Advisory Services
Miami
Victoria Tercilla is a Senior Manager in Kaufman Rossin’s Risk Advisory Services Practice. She has over 7 years of experience serving domestic and international financial institutions.
Victoria’s areas of specialization include BSA/AML and Sanctions Risk Assessments, Customer Risk Rating …







Ivan Garces, CPA, CFF, CFE, CAMS
Practice Leader, Principal- Chair Risk Advisory Services, Management
Miami
Ivan Garces is a senior advisory principal, Chair of Kaufman Rossin's risk advisory services practice, and serves as a member of the Firm's Management Committee. He brings clients more than 25 years of public accounting experience, and provides governance, risk management, forensic accountin…
Jason Chorlins, CPA, CFE, CAMS, CITP
Practice Leader, Principal, Risk Advisory Services
Miami
Jason Chorlins spearheads forensic and financial service investigative engagements as the banking practice co-leader of Kaufman Rossin’s risk advisory services practice. He advises clients on money laundering, internal corporate investigations, due diligence and regulatory compliance matters to he…
Sarah Fernandez, CIPP/US, CRCM
Director, Risk Advisory Services
Miami
Sarah Fernandez performs consumer regulatory compliance reviews and audits for financial institutions with a focus on risk management. With more than 18 years of experience in the financial services industry, she applies her extensive knowledge of bank operations and consumer protection regulations …
Lianet Cicero, CPA, CAMS
Director, Risk Advisory Services
Miami
Lianet Cicero is a director in Kaufman Rossin's Risk Advisory Services practice. Her expertise assists financial institutions in preparing and responding to regulatory examinations, including compliance with remediation requirements of regulatory enforcement actions and monitoring activitie…
Luis Castillo, CIA
Senior Manager, Risk Advisory Services
Miami
Luis Castillo is a senior manager at Kaufman Rossin in the Risk Advisory Services practice. He provides compliance and risk guidance to clients in the financial services industry.
Luis is an accomplished risk professional with a track record of leading high-functioning teams in the execution of in…
Alexander Smith, CRCM, CFE
Senior Manager, Risk Advisory Services
Miami
Alexander Smith leverages his Certified Regulatory Compliance Manager (CRCM) certification and industry expertise to provide financial institutions with strategic compliance solutions. He also advises clients on internal audit and internal control-related projects, such as business risk assessments …
Victoria Tercilla, CAFP, CFE, CAMS
Senior Manager, Risk Advisory Services
Miami
Victoria Tercilla is a Senior Manager in Kaufman Rossin’s Risk Advisory Services Practice. She has over 7 years of experience serving domestic and international financial institutions.
Victoria’s areas of specialization include BSA/AML and Sanctions Risk Assessments, Customer Risk Rating …







Ivan Garces, CPA, CFF, CFE, CAMS
Practice Leader, Principal- Chair Risk Advisory Services, Management
Miami
Ivan Garces is a senior advisory principal, Chair of Kaufman Rossin's risk advisory services practice, and serves as a member of the Firm's Management Committee. He brings clients more than 25 years of public accounting experience, and provides governance, risk management, forensic accountin…
Jason Chorlins, CPA, CFE, CAMS, CITP
Practice Leader, Principal, Risk Advisory Services
Miami
Jason Chorlins spearheads forensic and financial service investigative engagements as the banking practice co-leader of Kaufman Rossin’s risk advisory services practice. He advises clients on money laundering, internal corporate investigations, due diligence and regulatory compliance matters to he…
Sarah Fernandez, CIPP/US, CRCM
Director, Risk Advisory Services
Miami
Sarah Fernandez performs consumer regulatory compliance reviews and audits for financial institutions with a focus on risk management. With more than 18 years of experience in the financial services industry, she applies her extensive knowledge of bank operations and consumer protection regulations …
Lianet Cicero, CPA, CAMS
Director, Risk Advisory Services
Miami
Lianet Cicero is a director in Kaufman Rossin's Risk Advisory Services practice. Her expertise assists financial institutions in preparing and responding to regulatory examinations, including compliance with remediation requirements of regulatory enforcement actions and monitoring activitie…
Luis Castillo, CIA
Senior Manager, Risk Advisory Services
Miami
Luis Castillo is a senior manager at Kaufman Rossin in the Risk Advisory Services practice. He provides compliance and risk guidance to clients in the financial services industry.
Luis is an accomplished risk professional with a track record of leading high-functioning teams in the execution of in…
Alexander Smith, CRCM, CFE
Senior Manager, Risk Advisory Services
Miami
Alexander Smith leverages his Certified Regulatory Compliance Manager (CRCM) certification and industry expertise to provide financial institutions with strategic compliance solutions. He also advises clients on internal audit and internal control-related projects, such as business risk assessments …
Victoria Tercilla, CAFP, CFE, CAMS
Senior Manager, Risk Advisory Services
Miami
Victoria Tercilla is a Senior Manager in Kaufman Rossin’s Risk Advisory Services Practice. She has over 7 years of experience serving domestic and international financial institutions.
Victoria’s areas of specialization include BSA/AML and Sanctions Risk Assessments, Customer Risk Rating …
Latest Insights
Featured Blog
Electronic messaging creating compliance challenges for investment firms
Featured News
Sanctions compliance in a shifting landscape

Investments | February 07, 2023
Electronic messaging creating compliance challenges for investment firms
Resources
Brochure
StatRI by Kaufman Rossin
Video
Regulatory Insights for Financial Institutions
Video
Regulatory Compliance Insights for Investment Advisers
Infographic
Real Estate Trends to Watch in South Florida
Infographic
Women leaders sharpen focus on DEI
Video