New Tools Help Service Organizations Win Clients’ Trust

Cash is still King, but efficiency is the new Emperor.

In this tough economic environment, opening new markets, increasing sales and keeping customers is a must for C-level executives. CEOs, CFOs and CIOs are continually on the lookout for ways to improve their bottom line and function more efficiently.

Outsourcing business processes to third-party organizations (service organizations) is one of the most popular efficiency-building tactics. Naturally, competition among those providing outsource solutions has escalated. Whether your company provides cloud computing, customer service, claims management or any one of a dozen other business services, your market has gotten more crowded.

“Over the past decade, outsourcing activity has been rising, accounting for an increasing share of IT operational spending. As IT budgets come under pressure and new technologies are introduced, IT organizations are turning to service providers, both onshore and offshore, to meet their needs. In some cases, needs are short-term and tactical. Outsourcing enables an organization to augment inhouse capabilities without making long-term commitments or large capital investments.”

Service organizations face the challenges of proving their value and differentiating from their competitors. Clients want to choose a business service provider they can trust. An excellent tool to create that trust and confidence is the service organization controls (SOC) reports. These reports can boost growth, win and retain clients and open new markets.